Shipping policy

Last updated: 9 September 2026

This Shipping Policy explains how digital products purchased from Auto Digi Manual are processed and delivered.

1. Digital Products Only

Auto Digi Manual sells downloadable workshop repair manuals and technical guides supplied as digital PDF files.

No physical book, printed manual, disc or parcel is supplied. We do not use postal services or couriers to deliver our products.

2. Digital Delivery Method

After successful payment confirmation, download details are sent electronically to the email address provided at checkout.

The delivery email may contain a download link, access instructions or other information required to obtain the purchased file.

3. Processing and Delivery Times

  • Order handling time: 0–1 business day.
  • Digital transit time: 0 business days after the download details are sent.
  • Total estimated delivery time: 0–1 business day after successful payment confirmation.
  • Order cut-off time: 5:00 PM London time.
  • Processing days: Monday to Friday, excluding UK bank holidays.

Orders placed before 5:00 PM on a business day normally begin processing on the same business day.

Orders placed after the cut-off time, during a weekend or on a UK bank holiday are treated as received on the next business day for processing purposes.

Processing begins only after payment has been successfully authorised and confirmed. A pending, declined, reversed or incomplete payment may delay digital delivery.

4. Delivery Charges

Digital delivery is free.

Delivery charge: £0

No postage, courier, packaging, collection or physical-handling charge applies.

5. Delivery Destination

Digital products are delivered to the email address entered during checkout, not to a postal address.

Where checkout permits an order from a customer’s location, the same digital-delivery method and £0 delivery charge apply.

6. Providing the Correct Email Address

Customers are responsible for providing a complete and accurate email address at checkout.

If you entered an incorrect email address, contact us promptly with your order number, name and correct email address. We may request reasonable information to verify the order before changing the delivery details.

7. If You Have Not Received Your Download

If the stated delivery period has passed:

  1. Check the inbox for the email address used at checkout.
  2. Check your spam, junk, promotions and blocked-sender folders.
  3. Confirm that payment was successfully completed.
  4. Search your inbox for “Auto Digi Manual”.
  5. Contact us with your order number and purchase email address.

Our customer-support team responds within one business day.

8. Download and Device Requirements

A stable internet connection is required to download the purchased file. A standard PDF reader is generally required to open and view the product.

File size and download time may vary depending on the product, device and internet connection.

Any additional known functionality or compatibility requirement will be stated on the relevant product page.

9. Incorrect, Damaged or Unreadable Files

If you receive the wrong file or the supplied file is damaged, incomplete or unreadable, contact us with:

  • Your order number.
  • The email address used at checkout.
  • The title of the purchased manual.
  • A description of the issue.
  • Any relevant screenshot or error message.

Where appropriate, we will investigate and provide a corrected file, replacement download or another remedy under our Return & Refund Policy and applicable consumer law.

10. Delivery Delays

Occasional delays may occur because of payment verification, incorrect customer information, email-delivery problems, technical faults or service-provider interruptions.

If a delay affects your order, contact us so that we can investigate and provide the download details or another appropriate resolution.

Nothing in this section limits any statutory right relating to delayed or failed supply.

11. No Physical Collection or Return

We do not offer collection from our business address because all products are delivered electronically.

Digital products cannot be physically posted back. Cancellation, replacement and refund requests are handled according to our Return & Refund Policy.

12. Order Confirmation

Order and digital-delivery confirmations are provided electronically in a format that customers can retain for future reference.

Please keep your order confirmation and download information in a secure location.

13. Changes to This Policy

We may update this Shipping Policy when our delivery process, service providers or legal obligations change. The latest version will be published on this page with a revised update date.

Changes will not retrospectively alter the delivery terms of an order that has already been accepted.

14. Contact Us

For questions about order processing, digital delivery or a missing download, contact us using the details below.

Auto Digi Manual

Address: 224 Burwell Drive, Witney, OX28 5LT, United Kingdom

Phone: +44 7494192628

Email: support@autodigimanual.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Response Time: We respond within one business day