Privacy policy

Last updated: 9 September 2026

This Privacy Policy explains how Auto Digi Manual collects, uses, shares and protects personal information when you visit our website, create an account, contact us or purchase a digital product.

1. Who Is Responsible for Your Information?

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, the business trading as Auto Digi Manual is the controller of personal information where we decide how and why it is processed.

Shopify, payment providers and certain other service providers may process information on our behalf or act as separate controllers for parts of their services.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information:

  • Identity and contact information: Your name, email address, telephone number and billing or checkout address.
  • Order information: Your order number, products purchased, price, currency, payment status, purchase date and digital-delivery status.
  • Payment information: Your selected payment method, transaction reference and limited payment details supplied by the payment provider. Complete payment-card numbers and security codes are normally processed directly by Shopify and the selected payment provider and are not provided to Auto Digi Manual.
  • Account information: Customer-account details, login activity and account preferences processed through Shopify.
  • Vehicle and compatibility information: Vehicle make, model, year, engine, transmission or other details you provide when requesting product assistance.
  • Communications: Emails, support requests, complaints, cancellation requests, refund requests and other messages sent to us.
  • Marketing information: Email-subscription status, consent records and marketing preferences.
  • Technical and usage information: IP address, browser type, device information, operating system, referring page, pages viewed, website interactions, approximate location derived from an IP address and cookie identifiers.
  • Security information: Information used to identify suspicious activity, prevent fraud and protect our website and checkout.

We do not intentionally request special-category information such as health, biometric, religious or political information. Please do not provide this type of information unless it is genuinely required by law.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing or contact us.
  • Automatically from your browser or device through cookies and similar technologies.
  • From Shopify when you browse our website, create an account or complete checkout.
  • From the payment provider selected at checkout.
  • From digital-delivery, fraud-prevention, analytics or advertising providers where those services are enabled.
  • From publicly available or legally permitted sources where necessary to prevent fraud or comply with law.

4. How and Why We Use Personal Information

We use personal information only where we have an appropriate lawful basis.

Contract

We process information where necessary to:

  • Accept and process your order.
  • Confirm payment.
  • Deliver the purchased digital product.
  • Provide customer and download support.
  • Respond to product-compatibility questions.
  • Handle cancellations, complaints and refund requests.
  • Manage customer accounts.

Legal Obligations

We process information where necessary to:

  • Maintain legally required accounting and transaction records.
  • Comply with tax, consumer-protection and data-protection obligations.
  • Respond to lawful requests from courts, regulators or public authorities.
  • Prevent or report unlawful activity where legally required.

Legitimate Interests

Where our interests are not overridden by your rights, we may process information to:

  • Operate, secure and troubleshoot our website.
  • Prevent fraud, misuse and unauthorised transactions.
  • Maintain records of customer communications.
  • Improve product listings, customer support and website performance.
  • Establish, exercise or defend legal claims.
  • Understand the general performance of our store.

Consent

Where consent is required, we rely on consent to:

  • Send optional email marketing.
  • Use non-essential analytics or advertising technologies.
  • Provide personalised advertising or advertising measurement through enabled services.

You may withdraw consent at any time. Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

5. Orders and Digital Delivery

We use your order and contact information to confirm payment, process the order and send download details to the email address provided at checkout.

All products sold by Auto Digi Manual are supplied digitally. No physical book, disc or parcel is delivered.

If you experience a problem accessing a purchased file, contact us with your order number and the email address used at checkout.

6. Marketing Communications

We may send marketing emails where you have provided consent or where another lawful marketing basis applies. Every marketing email will provide an unsubscribe option.

You may also unsubscribe by contacting us. We may retain limited information on a suppression list to ensure that we continue to respect your request.

Order confirmations, digital-delivery emails, security messages and responses to customer-support requests are service communications and are not marketing emails.

7. Cookies, Analytics and Advertising

We use strictly necessary cookies for functions such as website navigation, security, checkout and remembering privacy choices.

Where required by law, non-essential analytics, advertising and personalisation technologies are used only according to the consent or preferences you provide.

You can manage available choices through our website’s cookie banner or cookie-preferences control and through your browser settings. For more information, read our Cookies Policy.

Where enabled and legally permitted, we may use services provided by Google or other analytics and advertising providers to measure website activity and advertising performance. These providers may receive device, cookie and interaction information according to your consent choices and their own privacy terms.

8. Shopify and Other Service Providers

Our online store is hosted by Shopify. Shopify processes information required to provide storefront, checkout, customer-account, security and related ecommerce services.

We may share relevant personal information with:

  • Shopify: To host and operate our online store, checkout and customer-account services.
  • Payment providers: To authorise payments, prevent fraud and process approved refunds.
  • Email and digital-delivery providers: To send order confirmations, support messages and download details.
  • Fraud-prevention and security providers: To identify suspicious activity and protect transactions.
  • Analytics and advertising providers: Where their services are enabled and legally permitted.
  • Professional advisers: Such as accountants, legal advisers or insurers where necessary.
  • Public authorities: Where disclosure is legally required.
  • A purchaser or successor: If the business or its assets are reorganised, sold or transferred, subject to appropriate safeguards.

Service providers receive only the information reasonably necessary for their functions and must process it in accordance with applicable contractual and legal requirements.

We do not sell personal information for money.

9. Shopify Network Intelligence

If Shopify Network Intelligence or related enhanced services are enabled, Shopify may process certain customer interactions across Shopify-powered services for the purposes described in Shopify’s privacy information.

Where consent is legally required for personalised advertising or non-essential technologies, this processing is subject to the privacy choices provided through our store’s cookie or privacy controls.

For information about Shopify’s processing, visit the Shopify Consumer Privacy Policy.

10. International Data Transfers

Shopify and some other service providers may process personal information outside the United Kingdom.

Where UK personal information is transferred internationally, we rely on an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another transfer mechanism permitted by applicable data-protection law.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, security and dispute-resolution requirements.

Our general retention periods are:

  • Order, payment and accounting records: For the period required by applicable tax and accounting law, normally up to six years.
  • Customer-support communications: Normally up to two years after the matter is closed, unless a longer period is required for a complaint or legal claim.
  • Customer-account information: While the account remains active and for a limited period after closure where required for security, backup or legal purposes.
  • Marketing information: Until you unsubscribe, withdraw consent or the information is no longer required, with limited suppression information retained where necessary.
  • Security and technical logs: Normally up to 12 months, unless required for investigating fraud, a security incident or a legal claim.
  • Cookie information: According to the duration of the relevant cookie and the choices recorded through our privacy controls.

Information may be retained longer where required by law, an unresolved dispute, fraud prevention or the establishment, exercise or defence of legal claims.

12. Your Data-Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information.
  • Request restriction of processing.
  • Receive certain information in a portable format.
  • Object to processing based on legitimate interests.
  • Object to direct marketing at any time.
  • Withdraw consent at any time.
  • Complain to a data-protection regulator.

These rights are not absolute and may be subject to legal exceptions. We may request reasonable information to verify your identity before completing a request.

We normally respond to a valid request within one month, subject to any extension or exception permitted by law. We do not normally charge a fee, although applicable law may permit a reasonable fee or refusal where a request is manifestly unfounded or excessive.

To exercise a right, email support@autodigimanual.co.uk with the subject line “Privacy Request”.

13. Complaints to the ICO

If you are dissatisfied with how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office (“ICO”). Information about submitting a complaint is available at ico.org.uk/make-a-complaint.

14. Automated Decisions

Auto Digi Manual does not itself make decisions based solely on automated processing that produce legal or similarly significant effects for customers.

Shopify or payment providers may use automated fraud-prevention, security or payment-authorisation systems. Their processing is governed by their respective privacy information and applicable legal protections.

15. Information Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Please do not send complete payment-card numbers, passwords or security codes by email.

16. Children’s Information

Our store is not directed to children under 13. Customers under 18 should use the store only with the involvement and permission of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate permission, contact us so that we can investigate and take appropriate action.

17. Third-Party Links

Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies, which we recommend reviewing before providing information.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with a revised update date.

19. Contact Us

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact us using the details below.

Auto Digi Manual

Address: 224 Burwell Drive, Witney, OX28 5LT, United Kingdom

Phone: +44 7494192628

Email: support@autodigimanual.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Response Time: We respond within one business day