Refund policy

Last updated: 9 September 2026

This Return & Refund Policy applies to digital products purchased from Auto Digi Manual. Please read it before placing an order.

1. Digital Products Only

Auto Digi Manual sells downloadable workshop repair manuals and technical guides supplied as digital PDF files.

No physical book, disc or parcel is supplied. Therefore, customers are not required to post or physically return a product.

2. Change-of-Mind Cancellation Window

If you purchase as a consumer, you may request cancellation within 14 calendar days from the date the contract is made, provided that supply of the digital content has not begun.

Where you request digital delivery during the 14-day cancellation period, your change-of-mind cancellation right may end once digital supply begins only where you have provided the legally required express consent and acknowledged that the right to cancel will be lost.

We will not treat a statutory cancellation right as waived unless the applicable legal requirements have been satisfied.

The 14-day change-of-mind window does not limit your separate statutory rights where digital content is faulty, incorrectly supplied, not as described or where we did not have the legal right to supply it.

3. Cancelling Before Digital Delivery

If you ask us to cancel an order before digital supply has begun, we will cancel the order and issue a full refund.

To request cancellation, email support@autodigimanual.co.uk as soon as possible with your order number and the email address used at checkout.

4. When a Refund or Other Remedy May Be Available

A refund, replacement file, price reduction or another appropriate remedy may be available where:

• The digital product was not supplied;
• You received a different product from the one ordered;
• The supplied file is damaged, corrupted, incomplete or unreadable;
• The digital product does not materially match its product description;
• The product is incompatible despite you meeting the compatibility requirements stated on the product page;
• You were charged more than once for the same order;
• We cancel the order after receiving payment;
• We do not have the legal right to supply the digital content; or
• A refund or other remedy is required by applicable consumer law.

5. File Problems, Repair and Replacement

If a file is incorrect, damaged, incomplete or unreadable, contact us with your order number and a clear description of the issue.

Where appropriate, we may first provide a corrected file, replacement download or reasonable technical assistance at no additional cost.

For consumers, any repair or replacement required by law will be provided within a reasonable time and without significant inconvenience.

If repair or replacement is impossible, disproportionate, unsuccessful, or cannot be completed within a reasonable time without significant inconvenience, you may be entitled to an appropriate price reduction or refund.

6. Selecting the Correct Manual

Before purchasing, customers must review the vehicle make, model, year and any relevant engine, transmission or market information stated on the product page.

If you are uncertain about compatibility, contact us before placing the order.

After digital supply has begun with the required consent and acknowledgement, a change-of-mind refund will generally not be available where:

• The correct product described on the product page was supplied;
• The customer selected a manual for the wrong vehicle despite clear and accurate compatibility information;
• The customer no longer wants the product;
• The customer lacks the software, internet connection or technical ability required to use a correctly supplied PDF file, where the relevant requirements were clearly disclosed; or
• The product has been used, shared, redistributed, uploaded or resold in breach of its licence.

These exclusions do not affect any statutory right relating to faulty, incorrectly supplied or misdescribed digital content.

7. Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us promptly with the relevant order numbers.

Once verified, the duplicate transaction may be refunded, provided there is no evidence that the additional licence or download was intentionally purchased or separately used.

8. How to Submit a Request

Send your request to support@autodigimanual.co.uk and include:

• Your order number;
• The email address used at checkout;
• The title of the purchased manual;
• The reason for the request;
• A description of any file or compatibility problem; and
• Relevant screenshots or error messages, where available.

Do not email complete payment-card numbers, passwords or card security codes.

9. Review of Requests

We will review the order, product listing, digital-delivery record and information supplied with the request.

We may request additional information reasonably necessary to verify the order or reproduce a technical issue. Asking for additional information does not remove or reduce any statutory right.

We respond to customer-support enquiries within one business day. Complex technical or legal reviews may require additional time, but we will keep you informed.

10. Refund Processing Time

Once a refund is approved, Auto Digi Manual will process it within five business days.

Refunds are issued to the original payment method unless the customer expressly agrees to another lawful method. Auto Digi Manual does not charge a refund-processing fee.

After we process the refund, the bank or payment provider may require additional time to display the funds in your account. This additional posting time is controlled by the payment provider.

11. Partial Refunds

Where only part of the supplied digital content is affected and the unaffected part remains usable and conforms to the contract, an appropriate partial refund or price reduction may be offered where permitted by law.

A full refund may be appropriate where the issue affects the complete product or the customer received no meaningful benefit from it.

12. Exchanges and Corrected Manuals

Digital products cannot be physically exchanged. Where appropriate and agreed, we may provide a corrected or replacement manual instead of issuing a refund.

Providing a replacement does not remove any right to a further remedy where the replacement also fails to conform to the contract.

13. Orders Cancelled by Auto Digi Manual

If we cannot supply an ordered product, discover a material listing error or must cancel an order for a legitimate legal or payment-related reason, we will notify the customer and refund the amount paid for the cancelled product.

14. Statutory Consumer Rights

Digital content supplied to UK consumers must be of satisfactory quality, fit for any purpose made known and agreed before purchase, and as described.

Nothing in this policy excludes or restricts any right or remedy that cannot lawfully be excluded, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Customers outside the United Kingdom may also have mandatory rights under the consumer laws that apply where they live.

15. Contact Us

For cancellation, refund, replacement or file-related requests, contact us using the details below.

Auto Digi Manual

Address: 224 Burwell Drive, Witney, OX28 5LT, United Kingdom

Phone: +44 7494192628

Email: support@autodigimanual.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: Europe/London (GMT or BST, depending on the season)
Response Time: We respond within one business day